내 잘못이 아닌 것 때문에 (through no fault of my own) 나는 불편 (inconvenience)을 겪고 있다; 신속하게 (expediently) 처리해/다루어주면 (address) 공론화/여론화 (go public with ~) 하지 않겠다; 컴퓨터 고장/문제 (glitch); 홀대 (shortchange)
To Whom It May Concern:
As your customer, I feel unnecessarily inconvenienced and even short changed by your system, which apparently lacks coordination among your gas stations so that information about uncredited ESSO points differs from station to station. In London, Ontario, on Wednesday, August 27, 2014, a computer glitch left an ESSO gas station unable to accept other ways of payment than cash and unable to credit ESSO points to my account. While giving me a receipt with her hand-written sentence of “He will get his points for this transaction” (please see below for details), the cashier at the London ESSO gas station said that any ESSO gas station would let these uncredited ESSO points be credited to my account.